Find the next useful step.

Open an available food item from the discovery experience, review its details and options, add it to the order, confirm delivery information and use an available payment method.

Review and update the delivery destination before submitting the order. If the order has already been submitted, contact support because a change may affect serviceability or the delivery fee.

Use the payment choices shown during checkout. Availability can depend on the active product flow. Never share your M-Pesa PIN, password or full payment credentials with a vendor, rider or support message.

Keep the relevant transaction references and contact support with the order reference, payment amount and time. Do not include your PIN or password.

Delivery information can depend on the customer location, vendor location and available delivery operations. Review the amount shown before confirming an order.

Use the status information provided for the order. If updates stop or the delivery cannot be completed, contact support with the order reference.

The outcome depends on whether the vendor had accepted or started preparing the order, the reason for cancellation and any payment already completed. See the Refund and Cancellation Policy for the review process.

Contact support as soon as practical with the order reference, a clear description and any relevant evidence. Keep the food and packaging available while the issue is reviewed where practical.

Use available profile controls where provided. If you cannot make the change, contact support and explain which information needs correction without sharing passwords or payment credentials.

Use the vendor product controls available to keep items aligned with what can be prepared. If a control is unavailable, contact vendor support before accepting orders for unavailable products.

Update the order promptly through the available vendor workflow and contact support when assistance is required. The customer should receive clear status information and any payment resolution should follow the refund policy.

Stop using the affected product if you believe it is unsafe. Contact GoDeliveries with the order reference and a factual description. Seek appropriate medical or emergency help directly when the situation is urgent.