1. Acceptance and eligibility
These terms apply to use of GoDeliveries customer ordering experiences, public websites, digital menus, vendor tools and related services. By using the service, a person agrees to these terms and any additional terms clearly presented for a specific feature.
A user must have legal capacity to enter into the transaction or use the service with the involvement of a parent, guardian or authorised representative where required.
2. Customer accounts
Customers are responsible for accurate contact and delivery information, protecting account credentials and reviewing order information before confirmation. An account may not be used for unlawful, fraudulent or abusive activity.
3. Vendor accounts and acceptance
Restaurants and suitable food creators may apply to operate as vendors. GoDeliveries may accept, reject, pause or request more information about an application based on coverage, product suitability, food-safety readiness, operational capacity and other legitimate platform requirements.
Acceptance is not guaranteed, and applying does not create a partnership, employment relationship or promise of orders.
4. Food listings and vendor content
Vendors are responsible for accurate item names, descriptions, prices, images, videos, allergens or other information they are required to provide, and for keeping availability current.
Food images and videos must relate to the products offered and must not be deceptive, unlawful, unsafe or infringe another person’s rights.
5. Pricing and order placement
The price, delivery charge and other amounts shown before confirmation form the basis of an order, subject to correction of an obvious error and the vendor’s ability to accept and fulfil the order.
Submitting an order is a request for the listed vendor to supply the selected products. A vendor may be unable to accept an order because of availability, serviceability or operating conditions.
6. Payment
Available payment methods are shown in the relevant ordering flow. A payment may be handled by a third-party provider under its own terms. Users must not share an M-Pesa PIN, password or full payment credentials with a vendor, rider or support representative.
A failed, reversed, delayed or duplicate transaction may require review using the relevant order and transaction references.
7. Delivery
Delivery is subject to customer and vendor location, operating coverage and available delivery capacity. Estimates are informational and can change because of preparation, distance, traffic, weather, access restrictions or other operating conditions.
Customers must provide a deliverable location, reachable contact method and reasonable access instructions. GoDeliveries does not promise delivery everywhere or within a universal time.
8. Cancellations and refunds
Cancellation and refund outcomes depend on the order status, vendor preparation, delivery events, payment status and the reason for the request. The Refund and Cancellation Policy forms part of these terms.
9. Customer conduct
- Provide accurate order, contact and delivery information.
- Treat vendors, delivery personnel and support staff respectfully.
- Do not misuse promotions, payment flows, support channels, content or platform access.
- Do not request unlawful, dangerous or abusive conduct.
10. Vendor responsibilities
- Prepare accepted orders accurately and in accordance with the information presented to the customer.
- Maintain appropriate food handling, product quality, operating and legal requirements applicable to the vendor.
- Update availability and notify GoDeliveries promptly when an order cannot be fulfilled.
- Use customer information only for legitimate fulfilment and support purposes.
- Provide accurate settlement, contact and operational information.
11. Content ownership and licence
A user or vendor keeps ownership of content they lawfully provide. They grant GoDeliveries a non-exclusive licence to host, reproduce, format, display and distribute that content as reasonably needed to operate, market and improve the relevant platform experience.
The person providing content confirms they have the rights and permissions needed to do so. Prohibited content includes deceptive listings, unsafe or unlawful material, infringement, harassment, malware and content that misuses another person’s information.
12. GoDeliveries intellectual property
The GoDeliveries name, software, interfaces, brand elements and original platform content are protected. These terms do not transfer ownership. Users may not copy, reverse engineer, disrupt or commercially exploit the service except as permitted by law or written agreement.
13. Service availability and third parties
Features may be changed, paused or unavailable because of maintenance, coverage, vendor operations, third-party services or other conditions. Links, payments, maps, communications and other third-party services may be governed by separate terms.
14. Suspension and termination
GoDeliveries may restrict, suspend or terminate access when reasonably necessary to address fraud, safety, legal risk, repeated fulfilment problems, non-payment, misuse, inaccurate information or material breach of these terms. Where appropriate, GoDeliveries may request corrective action or additional information.
15. Disclaimers and responsibility
The service is provided subject to availability. GoDeliveries coordinates a platform experience involving independent vendors and service providers and does not guarantee that every item, vendor, payment method or delivery option will always be available.
Nothing in these terms excludes responsibility that cannot lawfully be excluded. To the extent permitted, each party remains responsible for loss caused by its own breach, negligence, unlawful conduct or inaccurate information.
16. Changes and contact
These terms may be updated as the service changes. Material updates will be published on this page and apply from the stated update date.
Questions about these terms can be sent to hello@godeliveries.co.ke.